Shipping & Delivery Policy
1. Delivery Location:
a. Dubai
b. Possible delivery for Sharjah for orders above 500AED – Please contact our customer service on the indicated email or mobile number on the website
c. Possible delivery for Abu Dhabi for order above 1000AED – Please contact our customer service on the indicated email or mobile number on the website
2. Scheduling Delivery
a. Flexibility: Customers have the option to select their preferred date and time for delivery during the checkout process. We offer a range of available time slots to accommodate various schedules and preferences.
b. Cut-Off Time: 24hours - To schedule a delivery for a specific date, orders must be placed before the designated cut-off time. Orders placed after the cut-off time will be scheduled for the next available delivery slot.
3. Confirmation and Communication
a. Confirmation SMS: Once an order is successfully placed and the delivery date and time are selected, customers will receive a confirmation SMS with the details of their scheduled delivery.
4. Delivery Process
a. Timely Delivery: Our dedicated delivery team is committed to delivering your scheduled box on the specified date and within the chosen time slot. We strive to adhere to the scheduled delivery time to minimize inconvenience to our customers.
5. Customer Availability
a. Recipient Presence: To ensure successful delivery, we recommend that a recipient is available at the specified delivery address during the chosen time slot. Alternatively, customers may provide specific delivery instructions or authorize someone else to accept the delivery on their behalf.
b. Rescheduling Options: In the event that the customer is unavailable during the scheduled delivery time, we offer paid rescheduling options. Customers can contact our customer support team to rearrange the delivery for a more convenient time.
6. Delivery Charges
a. Standard Shipping Fees: Our shipping charges anywhere in Dubai is 15AED. These fees will be clearly communicated to customers during the checkout process.
Whatsinzbox reserves the right to update or modify these shipping and delivery terms as necessary to ensure the best possible service for our customers. Any changes will be communicated in advance to maintain transparency and customer satisfaction.
